Privacy Policy

We collect information you provide when you enquire, book, contact us, subscribe, or join KR Circle. This may include your name, email address, phone number, booking dates, apartment selection, number of guests, booking reference, payment status, messages, and loyalty activity.

For check-in, we may inspect a valid government-issued photo ID. Unless required for security, incident handling, or law, we do not retain a copy.

Our hosting, authentication, security, and payment providers may automatically process technical data such as IP address, browser and device details, timestamps, referring pages, and service logs.

We use personal information to:

• check availability, create and manage reservations, and prevent double bookings;
• process payments and send booking or service communications;
• provide account access, booking history, KR Circle points, tiers, and benefits;
• respond to enquiries, arrange visits, and provide guest support;
• protect guests, property, payments, and our services from misuse or fraud;
• maintain records, resolve disputes, enforce our terms, and meet legal, tax, accounting, and regulatory duties; and
• send marketing where you have requested it or where otherwise permitted, with an option to opt out.

Online payments are processed by Paystack. Klaus Residence does not receive or store your full card number, PIN, or card security code. Paystack receives payment and transaction information under its own privacy terms.

We retain booking references, amount, payment status, and related transaction records needed to confirm and administer your stay.

We share information only as needed to operate our services, including with:

• Supabase for database, account authentication, and apartment image storage;
• Paystack for payment processing and verification;
• Vercel for website hosting, delivery, and operational logs;
• Resend for transactional booking email;
• Google Maps and YouTube when embedded maps or apartment videos load; and
• professional advisers, regulators, law enforcement, counterparties in a business transfer, or other parties where required by law or needed to protect rights and safety.

We do not sell personal information.

We use essential cookies for secure Supabase account sessions. We also store your day or night theme choice in your browser's local storage. These functions help provide account access and remember your preference.

Embedded services such as Google Maps and YouTube may set their own cookies or receive technical data when loaded. Their handling is governed by their respective privacy policies. The current website does not use advertising cookies or behavioural advertising tools.

We keep information only as long as reasonably necessary for reservations, guest service, KR Circle, security, disputes, and legal, tax, or accounting obligations. Retention periods vary by record and applicable law.

When information is no longer needed, we delete or anonymise it where reasonably possible. Backup copies may remain for a limited period before routine deletion.

We use reasonable technical and organisational safeguards, including restricted administrative access, secure connections, managed infrastructure, payment-provider controls, and database access rules. No online service can guarantee absolute security.

Some service providers may process information outside Nigeria. Where this occurs, we take reasonable steps to use providers and arrangements designed to protect personal information.

Subject to applicable law, you may ask to access, correct, update, delete, restrict, or object to our use of your personal information, request a portable copy, or withdraw consent where processing depends on consent. You may also opt out of marketing at any time.

Send requests to info@klausresidence.com. We may verify your identity and may retain information where law or legitimate legal needs require it. You may also complain to the Nigeria Data Protection Commission.

Bookings and KR Circle accounts are intended for adults aged 18 or older. We do not knowingly collect personal information directly from children. A parent or legal guardian must manage any information required for a minor guest.

We may update this policy when our services, providers, or legal obligations change. Material updates will be posted here with a revised date.

The data controller is Klaus Realty Ltd, trading as Klaus Residence. Contact: Klaus Residence, 5 Close 3, Sterling Street, Nvuigwe, Woji, Port Harcourt, Rivers State, Nigeria; info@klausresidence.com; +234 901 729 0526.