Terms and Conditions

These terms apply to reservations made through klausresidence.com and our official email, phone, WhatsApp, or other direct channel. By making or paying for a reservation, the lead guest confirms they are at least 18, have authority to act for all guests, and accept these terms and any reasonable property instructions supplied before or during the stay.

A reservation is confirmed only after required payment is successfully received and we issue confirmation. Availability, rates, inclusions, and promotions may change before confirmation. Third-party platform bookings remain subject to that platform's terms where they differ.

Rates are stated in Nigerian naira and cover the apartment, dates, occupancy, and inclusions shown at booking. Optional services, extra guests, events, uninterrupted air conditioning where offered, early check-in, late check-out, damages, and other agreed extras may cost more.

Long-stay discounts

• For stays beginning in August, September, December, January, or April: 10% off 10 nights or more.
• For stays beginning in any other month: 10% off 7 nights or more.
• For stays of 30 nights or more: 15% off throughout the year.

The discount is based on the check-in month. Where more than one automatic discount applies, the highest single discount is used; discounts do not stack unless a written offer expressly says otherwise.

Direct online card payments are processed securely by Paystack. We may also accept approved bank transfer or other methods communicated through an official channel. Cash is accepted only where we expressly confirm it in writing.

We may require a refundable security deposit or payment authorisation before check-in. We may apply it toward damage, missing items, excess cleaning, unauthorised guests or events, fines, unpaid services, or other losses. Liability is not limited to the deposit. Lost keys are charged at ₦15,000 or actual replacement cost if higher.

Standard check-in is from 2:00 p.m. and check-out is by 11:00 a.m. Early check-in or late check-out requires prior written approval, is subject to availability, may attract a fee, and is not guaranteed.

The lead guest must present valid government-issued photo identification. Only registered guests may stay overnight, and occupancy must not exceed the limit shown for the booked apartment. Additional or unregistered guests may be refused entry or charged.

Guests must provide accurate contact and booking information and promptly tell us of relevant changes.

• No pets unless we approve an exception in writing before arrival.
• No smoking or vaping indoors. Evidence of smoking may attract a ₦50,000 cleaning charge plus any higher actual loss.
• No illegal activity, weapons, harassment, dangerous conduct, or nuisance.
• Quiet hours, estate rules, parking instructions, security procedures, and staff directions must be followed.
• Guests must use appliances, furniture, internet access, games, and shared facilities responsibly and report damage or faults promptly.

A serious breach, safety risk, illegal activity, or continued disturbance after warning may result in removal without refund, subject to applicable law.

Parties and events are not included in an ordinary accommodation booking. Birthdays, graduations, game or movie nights, BBQs, gatherings, commercial shoots, and similar activities require our written approval and may require an event fee, security deposit, guest list, time limits, and extra conditions.

An unauthorised party or material disturbance may lead to immediate termination of the stay, loss of amounts paid, and charges for damage, cleaning, security, or disturbance.

Short stays — fewer than 28 nights

• Full refund if cancelled within 48 hours of booking and at least 14 days before check-in.
• 50% of accommodation charges refunded if cancelled at least 7 days before check-in but the full-refund condition above is not met.
• No refund if cancelled less than 7 days before check-in or after check-in.

Long stays — 28 nights or more

• Full refund if cancelled within 48 hours of booking and at least 28 days before check-in.
• No refund if cancelled less than 28 days before check-in.
• After check-in, the next 30 nights from the cancellation date are non-refundable. Any nights after that 30-night period will be refunded.

Prime periods

Bookings covering 20 December through 5 January, or the five days before through five days after Easter Sunday, are non-refundable unless written booking terms expressly say otherwise.

Approved refunds are returned to the original payment method where possible. Payment-provider or bank processing time may apply. Non-refundable third-party, transfer, currency, or service fees may be deducted where permitted. Date changes are subject to availability and may be treated as cancellation and rebooking.

If we cannot provide the booked apartment because of an emergency, safety issue, maintenance failure, or other circumstance within our control, we may offer a comparable apartment, alternative dates, or a refund for the affected unused nights.

Utilities, internet, external services, and default electricity supply can experience interruptions outside our reasonable control. Solar backup and unit-specific air-conditioning arrangements are described on apartment pages. We will take reasonable steps to restore services but do not promise uninterrupted third-party utilities.

We are not responsible for delay or failure caused by events beyond reasonable control, including severe weather, government action, civil disturbance, epidemic, utility or network failure, or transport disruption.

Guests are responsible for the apartment, keys, remotes, appliances, furniture, and facilities during their stay and for loss or damage caused by them or their visitors, excluding fair wear and tear.

Guests should secure doors and personal belongings. To the extent permitted by law, we are not liable for loss, theft, or damage to personal property unless caused by our negligence or breach of legal duty. Vehicles are parked at the owner's risk.

Nothing in these terms excludes liability that cannot lawfully be excluded. Where liability may be limited, our total liability relating to a reservation will not exceed the amount paid for that reservation, except where applicable law requires otherwise.

Eligible direct bookings earn one KR Circle point per ₦1,000 paid after the stay is completed. Each point provides ₦10 toward an eligible future direct booking. Redemptions start at 500 points and may cover up to 20% of a booking total.

Silver unlocks after 5 completed nights or ₦350,000 completed direct spend and provides 3% off direct bookings. Gold unlocks after 15 nights or ₦1,050,000 spend and provides 5% off plus late checkout when available. Platinum unlocks after 30 nights or ₦2,100,000 spend and provides 7.5% off, priority booking support, and early or late checkout when available.

KR Circle tier discounts and long-stay discounts do not stack; the higher applicable discount is used. Points have no cash value, are personal, and cannot be transferred unless we approve it. Points and tier progress may be reversed or adjusted for refunds, chargebacks, cancellations, error, misuse, or fraud.

Benefits, tiers, earning rates, redemption values, and availability may change. We will give reasonable notice of material changes where practicable. KR Circle does not change cancellation or house rules unless a benefit expressly says so.

These terms, the confirmed booking details, the applicable apartment description, and any written special conditions form the agreement. If one provision is unenforceable, the remaining provisions continue. Delay in enforcing a right is not a waiver.

These terms are governed by the laws of the Federal Republic of Nigeria. The parties should first try to resolve disputes in good faith. Courts with jurisdiction in Rivers State, Nigeria will have jurisdiction, subject to any mandatory consumer rights.

We may update these website terms for future bookings. The version accepted when your direct booking is confirmed applies to that reservation unless a change is required by law or agreed in writing.